Shuttle & Guest Services
Hotel Services Guests Appreciate Most
Our team is here to make your stay in Lake Louise as easy and enjoyable as possible, from the moment you book to the moment you check out. Front desk available 24 hours.
Front desk - open 24 hours content section
Activity booking & trip planning section
Summer shuttle service
Getting to Lake Louise and Moraine Lake is easy with the summer shuttle service, even without a car or a parking spot. The shuttle connects the village to both lakes so you can focus on the scenery.
Summer shuttle seats must be booked in advance. Walk-on service is not available. Ask the front desk for help booking, or visit the Parks Canada shuttle page directly.
Keeping your stay comfortable
The practical details, so you don't have to ask.
Housekeeping
Daily housekeeping is included with every stay. Fresh towels, made beds, and a tidy room every day.
Guest laundry
Coin washers and dryers available in the Timber Building, 7:30 am to 10 pm daily. Soap and softener available at the vending machine. Change available at the Front Desk.
Luggage storage
Need to check out but not ready to leave? We're happy to hold your bags at the front desk so you can make the most of your last few hours in Lake Louise.
Lobby lounge
A relaxed spot to sit and wait for the shuttle, catch up on your phone, or wind down with a coffee. Located in the Main Lodge, adjacent to the Front Desk.
Frequently asked questions
Yes, someone is available around the clock. Since there are no phones in the rooms, you can reach us by calling, texting, emailing, or using the live chat on the website any time of day or night.
Yes. Summer shuttle seats to Lake Louise and Moraine Lake must be booked in advance. Walk-on service is not available. Our front desk team can help you book, or you can do it yourself through the Parks Canada shuttle booking page.
Absolutely. Our team can walk you through the highlights, suggest stops, and help you book ahead at our sister hotel The Robson Inn in Jasper or the Best Western Plus in Valemount, BC, often at a discounted rate.
Yes. Just drop your bags at the front desk and head out to enjoy your last few hours. We're happy to hold them until you're ready to leave.
Yes. The hotel has a guest directory where you can find answers to just about anything you might be wondering about your stay. View the online guest directory.
Washers and dryers are $2 each and require a 32 Canadian coin. Laundry detergent is available for purchase at the vending machine. Change is available at the Front Desk.
Ready to plan your stay?
Book direct and save 10% on all room types, any date. No questions asked.
Questions? Call 403-522-3844 or text us at 1.825.602.5240